Legal Information

Effective Date: 1 January 2026

ArcenovaLabs ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our custom software development services.

1. Data Controller

The data controller responsible for your personal data is ArcenovaLabs, located at Calle Portales, 22, 26001 Logroño, España. You may contact us at [email protected].

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Full name, username, or similar identifier.
• Contact Data: Email address, telephone number, and postal address.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website and services, including pages visited, time spent, and navigation patterns.
• Project Data: Information you voluntarily provide during the course of a software development engagement, including requirements documents, business logic specifications, and workflow descriptions.

3. How We Use Your Data

We use personal data for the following purposes:

• To provide, operate, and maintain our custom software development services.
• To communicate with you regarding project status, technical discussions, and support inquiries.
• To improve our website, services, and user experience through analytics.
• To comply with legal obligations and resolve disputes.
• To send you service-related communications (not marketing, unless you opt in).

4. Legal Basis for Processing

We process personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Performance of a Contract: Processing necessary to fulfil a software development agreement.
• Legitimate Interest: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Consent: Where you have given explicit consent for specific processing activities.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related data is retained for a maximum of 24 months after the completion of the engagement unless a longer retention period is required by law or contractual agreement.

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Sub-processors engaged to deliver specific technical components of your project (e.g., cloud hosting providers).
• Professional advisors including lawyers, auditors, and insurers.
• Regulatory authorities when required by law.

7. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Your Rights

Under the GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of processing activities.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected].

9. Cookies

We use essential cookies to ensure the proper functioning of our website. Analytics cookies may be used only with your explicit consent. For full details, refer to our Cookies Policy below.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

11. Contact

For any privacy-related inquiries, contact our Data Protection Officer at [email protected] or write to: ArcenovaLabs, Calle Portales, 22, 26001 Logroño, España.

Effective Date: 1 January 2026

This Cookies Policy explains how ArcenovaLabs uses cookies and similar tracking technologies on our website.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.

2. How We Use Cookies

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the website to function. These cannot be disabled. They include session management and security tokens.
• Functional Cookies: Remember your preferences and settings to enhance your experience (e.g., cookie acceptance status).
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymised usage data. These are only active with your explicit consent.

3. Managing Cookies

You can control and manage cookies through your browser settings. Disabling strictly necessary cookies may impair the functionality of our website.

4. Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that place cookies on your device. These third parties have their own privacy policies governing their use of cookies.

5. Changes to This Policy

We may update this Cookies Policy from time to time. Changes will be posted on this page with an updated effective date.

Effective Date: 1 January 2026

ArcenovaLabs provides custom software development services. Due to the bespoke nature of our work, refunds are evaluated on a case-by-case basis according to the following terms:

1. Pre-Development Phase

If a project is cancelled before development work begins, a full refund of any advance payment will be issued within 14 business days.

2. During Development

Projects cancelled during active development are eligible for a partial refund based on the percentage of completed milestones. Uncompleted milestone payments will be refunded within 14 business days.

3. Post-Delivery

Once a deliverable has been approved and delivered, refunds are not available for that deliverable. However, if the delivered software materially fails to meet the agreed-upon specifications documented in the project scope, we will rectify the issues at no additional cost.

4. Maintenance and Support

Monthly maintenance and support subscriptions may be cancelled at any time with 30 days' written notice. No refund is provided for the current billing period, but no further charges will be applied.

5. How to Request a Refund

To request a refund, contact us at [email protected] with your project reference number and a description of the issue. We will respond within 5 business days.

Effective Date: 1 January 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by ArcenovaLabs ("we", "us", "our"), located at Calle Portales, 22, 26001 Logroño, España.

1. Acceptance of Terms

By engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Scope of Services

All services are custom software development engagements. The scope, deliverables, timeline, and pricing for each project are defined in a separate Statement of Work (SOW) or project agreement signed by both parties.

3. Payment Terms

• Invoices are issued according to the milestone schedule defined in the SOW.
• Payment is due within 14 days of invoice date unless otherwise agreed.
• Late payments may incur a 1.5% monthly interest charge.
• All prices are in Euros (EUR) unless explicitly stated otherwise.

4. Intellectual Property

Upon full payment, all intellectual property rights for the custom-developed software are transferred to the client. ArcenovaLabs retains the right to use general methodologies, frameworks, and non-proprietary code patterns developed during the engagement.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives the termination of the agreement for a period of 3 years.

6. Limitation of Liability

ArcenovaLabs' total liability under any agreement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, or consequential damages.

7. Warranties

We warrant that all delivered software will conform to the specifications defined in the SOW for a period of 90 days following delivery. Defects reported within this period will be resolved at no additional cost.

8. Termination

Either party may terminate an agreement with 30 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.

9. Governing Law

These Terms are governed by the laws of Spain. Any disputes shall be resolved in the courts of Logroño, La Rioja, España.

10. Contact

For questions regarding these Terms, contact us at [email protected] or write to: ArcenovaLabs, Calle Portales, 22, 26001 Logroño, España.